” Other rappers dis me
Say my rhymes are sissy.
Why? Why? Why?
Be more constructive with your feedback. Why?
– “Hiphopopotamus vs the Rhymenocerous” Flight of The Conchords
Dear people, give me constructive feedback! Nicely, if possible, since I’m a new business owner and my skin isn’t very thick yet 🙂
But seriously. I wish there was some social system in place that allowed customers to provide feedback without fear or discomfort, especially after positive experiences with a vendor. For example, I’ve made a number of large purchases with small business owners where I absolutely adored the product and the experience – but wished I had the guts to voice some suggestions.
For example, for me it feels better when there is a consistent minimal frequency of communication with a vendor, especially for a custom order. So I’d suggest that vendors provide regular updates, even if only to say “Hi! It’s been a busy week, haven’t been able to start on your order, but really looking forward to it! Will let you know how it’s going again soon.”
Or, sometimes a product fits my use case exceptionally well, but could be made potentially more functional with “deeper pockets” or “a thinner clasp would be less protruding and make it a better fit”.
In either situation, I’m typically too afraid to damage my relationship with the vendor by offending their work, or pointing out an aspect of the transaction I thought they could have done better at. Likewise, I do not want to leave picky comments in formal reviews, through which the vendor collects their public rating. But I still have a thought out opinion, and maybe the vendor would appreciate food for brainstorming!
So. I would like to offer this page as an opportunity for you, the reader and/or the customer, to give me suggestions and constructive feedback on my products, service and shop presentation. Be it anonymous or signed, please speak up. I will not always agree or be able to put your suggestions into action, but I will gratefully and carefully consider everything.